Summary
12+ years at Product Management and Management Consulting, driving consumer-first innovation and service delivery across E-commerce, Retail, and Global Supply Chains using Agentic AI and Cloud-native platforms.
Experienced at Supply Chain transformation through digital product development, platform modernization and process excellence initiatives across Order Management, Inventory, Replenishment, Transportation Management Systems (TMS), Warehouse Management Systems (WMS), Store Management Systems, Post-Purchase and Customer Service functions.
Adept at leading cross-functional teams, launching customer-centric capabilities (Chat, BOPIS, Ship from Store, Same-Day Delivery), and enabling USD $560M+ in revenue and cost savings across global organizations.
Deep expertise at Consumer-centric Design through Agile Product Delivery, Process Excellence and Agentic AI implementation, with hands-on experience at operating and managing modern and legacy application ecosystems.
Experience
Assistant Vice President / Lead Product Manager
Mar 2024 - Sep 2025
Lead Product Manager, Management Consultant & Functional Expert for Genpact’s Agentic AI based Supply Chain solution. Owned and led the Product Vision, Discovery, Implementation, Pre-Sales and go-to-market alignment of the product for cross-industry global organizations.
Senior Product Manager
Feb 2022 - Feb 2024
Led a 12-member product & engineering team for omni-channel order management, fulfillment and customer service functions for one of the biggest global jewelry retailers.
Senior Business Consultant / Product Manager
Feb 2021 - Feb 2022
Product Manager for a global German Sportswear manufacturer’s Order to Cash products. Led an 8 member product team focused on developing and launching the global B2C Omni-Channel model for India market.
Product Owner & Process Analyst
May 2012 - Dec 2019
Product Owner and Process Analyst for global Retail, E-Commerce, and Financial Services organizations. Led global cross-functional initiatives for service delivery, digital transformation and platform modernization.
Education
S. P. Jain Institute of Management and Research (SPJIMR)
Oct 2019 - Jan 2021
Post Graduate Programme in Management (PGPM) / Masters of Business Administration (MBA)
Operations and Supply Chain Management
Mukesh Patel School of Technology Management & Engineering
Jun 2008 - Mar 2012
Bachelor of Technology (B.Tech)
Electronics and Telecommunication Engineering
Certifications
Google Generative AI Leader
Salesforce Certified AI Associate
SAFe 5 Product Owner / Product Manager (POPM)
Microsoft Azure Fundamentals
Scrum Alliance Certified Scrum Product Owner (CSPO)
ITIL4 Foundation
Google Generative AI Fundamentals
Awards
Recognition of Excellence
2023
Insta Award
2021
ACE Award : Best Team of the Year
2018
Pinnacle Award
2017
Third Best Project of the Year: AI-ML
2017
Spot Award: Retail
2015
Rising Star
2013
ACE Award : Best Team of the Year
2013
Skills
Product Management & Strategy: Product Vision, Product Strategy & Roadmap, Product Portfolio Management, Product Scaling, Go-To Market (GTM), Product Discovery, Minimum Viable Product (MVP), Hypothesis (A/B) Testing, Design Thinking, Customer-Centric Design, Agile Product Delivery, Backlog Ownership, WSJF, RICE
Domain Expertise: Omnichannel Retail, E-Commerce, Financial Services, Consumer Goods, Fashion/Apparel & Accessories, B2B, B2C, Supply Chain, Order Management, In-Store Operations, Post-Purchase Functions, Analytics, Forecasting, Inventory Management, Warehouse Management (WMS), Transport Management (TMS), Logistics, BOPIS / Click n Collect, Ship from Store, Same-Day Delivery, Merchant Payment Systems, Payment Reconciliation, Accounts Payables, Invoicing
Business Transformation & Consulting: Digital Transformation, Process Excellence, Business Process Automation, Revenue Acceleration, Market Expansion, Operational Cost Optimization, Customer Experience Improvement, Senior Stakeholder Management, Management Consulting, Service Delivery, Theory of Constraints, Lean
Technology, Data & Emerging Tech: Generative AI, Agentic AI, Machine Learning, Multi-tenant Platforms, Microservices, IBM Sterling OMS, Microsoft Dynamics, AWS, Salesforce Agentforce, SAP, SQL, Tableau, Splunk